FAQs (Frequently Asked Questions)

Have a question? We've got you covered with our most frequently asked questions.
  1. Order a dessert on our website
  2. We deliver the baking kit to your house
  3. Follow the instructions in the box to create your selected dessert
  4. Celebrate your success and enjoy your patisserie-quality dessert!
Our baking kits have been tried and tested to ensure that they are super scrumptious and easy to follow. All ingredients are prepacked and measured for your convenience. Just unpack the ingredients, mix it and put it in your oven!
Not yet, but we have listed all allergens under each of the baking kit product pages. We are in the process of creating new recipes for bakers with special dietary requirements. Keep your eyes peeled for more!
We aim to process your order as soon as it is received. Due to this reason, we only accept amendments and cancellations within 12 hours of placing the order. Unfortunately, any cancellation requests made after this time cannot be honoured as your baking kits will already be prepared. Therefore, you will be charged the full amount of the order.
As soon as you notice this error, please contact us here. We are able to change your delivery address if your order has not been dispatched.
We hope you are excited as we are for you to use the baking kit! However, most of the ingredients have an extended shelf life and will be labeled with a ‘best before’ date that you can use as a guide.
Like any other delivery, you will have the choice to leave it at the door or pick it up from your local pick up point. However, if there are no cool and dry locations to leave the box, we recommend picking it up from the pick up point at a later time.
At the moment, we ship Australia-wide. However, we do not deliver to parcel locker and PO boxes. As we grow, we may consider serving international customers so keep your eyes peeled!
Your kit will be delivered within 3 - 5 business days of when the order is placed. We will let you know when it has been dispatched.
Due to food safety standards, we do not offer any refunds or exchanges once the baking kits are delivered.
Oh no! Please contact us here and we’ll fix it up for you.
No worries! In the order confirmation email, you will be able to find a link to the digital instructions of your kit.
Please check the entire contents of the kit and whether the item is intended to come from your pantry. If it looks like there is still something missing, please contact us here and we’ll fix it up for you.
Please contact us here and we’ll fix it up for you.